Returns and exchanges
Under the distance selling regulations you have the legal right to cancel your order within 14 days of receipt of the goods. If you want to cancel your order, you need to notify us in writing by email and return the goods within those 14 days for a refund. This does not affect your statutory rights.
Once you have notified us, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, providing we are receipt of the returned goods.
Please note that the returns policy does not apply to Special Orders, i.e. where a ring has been specially made to a size. Pierced earrings may not be returned for reasons of hygiene.
Returned goods must be sent in the original packaging and insured to the full value.
Please note that we do NOT refund the cost of return postage, shipping or insurance. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. If returning goods from outside the UK please mark your customs form as Returned Item, this should lessen the liability of charges.
We cannot take responsibility for returned items not received. In order to process the refund we will need the original paperwork with which the goods arrived.
Subject to stock availability, and if you prefer, we can exchange items that are returned to us within 14 days of being received by you for an alternative style. Please email or call to discuss.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. We will replace a faulty item if a replacement is in stock and available. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of insured delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn.
If you wish to cancel your order within 24 hours of placing it please email us.