If your jewellery needs repairing please email us a photograph of the jewellery so we can make an initial assessment of the situation and contact you.
You will then be asked to return the jewellery carefully wrapped in a box by Royal Mail Special Delivery to Wright & Teague. PO BOX 73138 London EC2P 2PN with your contact details. Only returns sent by Royal Mail can use this PO Box address, if you are sending from overseas please ask for our full address. Mark your custom form RETURNED ITEM.
We cannot take responsibility for jewellery damaged or lost in transit if insufficiently wrapped or not fully insured. Alternatively you can make an appointment to bring the jewellery to our Shoreditch, London studio.
We will assess the damage and get back to you with the action to be taken and any repair charges. This does not affect your statutory rights.
Or, if the repair is minor you may have a reputable local jeweller.
N.B. We donate all charges for repairs directly to charity; usually Oxfam, Greenpeace, Sightsavers or ChooseLove, the refugee charity