Wright & Teague

Terms and conditions

Accuracy of Content

We take every care to ensure that the descriptions and specifications of our products are correct at the time of publication. However, while we make every effort to ensure that the colour reproduction of the products is as close a representation of the original as possible, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Availability of Items

All items are subject to availability. If your choice in not available you will be contacted by email within 48 hours. We will be pleased to suggest an alternative design.

Cancellation and Returns

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. If you want to cancel your order, you need to notify us in writing by e-mail within those seven days. Once you have notified us, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, providing we are receipt of the returned goods. Please note that we do NOT refund the cost of postage, shipping or insurance. Returned goods must be insured. Please note pierced earrings may not be returned for reasons of hygiene. Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. We will replace a faulty item if a replacement is in stock and available.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

Returns or exchanges must be conducted within 14 days, with the exception of jewellery made to order. This does not effect your statuary rights. If you wish to return items purchased please return by special delivery within 14 days, In order to process the refund we will need the paper work the goods arrived with.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn.

Information Provided by Customers

You warrant that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which relates to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.

Liability

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under the preceding clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question if returned within seven days of receipt.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Wright & Teague. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Wright & Teague. You may not modify, distribute or re-post anything on this website for any purpose.

Please Read Carefully Before Ordering

All Wright & Teague jewellery is designed by Gary Wright and Sheila Teague and remains their intellectual property. Any infringement of copyright will be dealt with under due process of law.

Products are displayed as accurately as possible. While every attempt is made to depict the colour of individual items, your computer monitor may show minor colour differences to the original.

This website is owned and operated by Wright & Teague
67 Luke Street
London EC2A 4PY
United Kingdom
VAT Registration GB 365 6320 50

By placing an order with the Wright & Teague eBoutique you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these you should contact our customer service via email at info@wrightandteague.com before placing your order with us.

Prices & Payment

All prices on the Wright & Teague eBoutique are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs.

Please note Wright & Teague eBoutique has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. You must pay by debit or credit card at the time of the order. The price of any product is the price in force at the date and time of your order. We reserve the right to change prices due to market forces. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.

Where you've requested delivery to a EU address, the price paid for the product and the delivery service will include UK VAT. Where you're not a UK resident and you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Website Security

We take all reasonable care to make our website as secure as possible. We will take all reasonable care to keep the details of your order and payment secure and in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. Furthermore, you are solely responsible for maintaining the confidentiality of your password and account username.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Privacy

Wright & Teague will not share with or sell the data we collect from you our customers, with third parties, other than when it is necessary in order to complete your transaction with us.

When you purchase something from the Wright & Teague eBoutique, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Only with your permission, will we send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

We make every reasonable effort to protect your personal information, to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.